I. TECHNICAL QUESTIONS REGARDING ACCESS TO YOUR COURSES
Please refer to the following to troubleshoot any problems you may be experiencing accessing your course. If none of these help, please contact firstname.lastname@example.org for support.
1. I’m having trouble accessing my course on my desktop.
Please follow these steps:
A. Click on the “Login” on the top right hand corner of your screen. Sign into your account using your email and password that you created when you purchased the course. If you do not remember your password, you can reset your password here.
B. Click on your profile on the top right hand corner of your screen. You will see a drop down menu. Select “My Courses”.
C. Scroll down and you will see the courses you purchased displayed below. Click on the name of the course to start.
2. I’m having trouble accessing the course on my mobile device (phone/ tablet).
Please follow these steps:
A. Click on the 3 horizontal bars on the top LEFT hand corner of your device. Login to your account using your email and password that you created when you purchased the course. If you do not remember your password, you can reset your password here.
B. Click on the 3 horizontal bars on the top left corner of your device again. Click on the “Profile” – a circle with a shape of a person (on the top left corner)
C. Scroll down and Click on “COURSES”.
D. Scoll down and you will see the courses you purchased displayed below. Click on the name of the course to start.
3. The video lessons are not playing.
Please try using CHROME/ SAFARI web browsers.
4. I’m logged in and I see another “ENROLL NOW” button. What should I do?
Go ahead and click on the “ENROLL NOW” button to access the course. Don’t worry. You will not be charged again. 🙂
5. I did not receive my confirmation and course access email. What do I do?
Please check your spam/ promotion/ updates folders in your email. Look for emails from email@example.com. Be sure to add us to your contact list, or simply dragging our emails straight into your primary mail box.
II. SHIPPING QUESTIONS
1. How long does shipping take?
We will dispatch your order within 48 hours (during business days). We ship via USPS. Domestic orders will take about 3-7 days. International orders can take up to 2-3 weeks. Once we dispatch, we will send you an email confirmation with a tracking number.
III. RETURN/ REFUND POLICY
1. ONLINE Course Return Policy: If you don’t think your class is totally awesome, email us at firstname.lastname@example.org within 60 days of purchase and we will make sure you’re a happy camper! Please state “RETURN” in your email subject and include the order number and which class you aren’t 100% satisfied with.
2. Dance Diary Return/ Refund Policy:
A return and refund of the Dance Diary is only accepted if it is in NEW condition and within 30 days of purchase. Please send an email to “email@example.com” with the subject “RETURN” prior to sending the dance diary back to us. You will be responsible for return shipping costs. Once we receive the shipment, it’ll take us up to 1 week to process your refund. Your refund will only be for the product cost paid (excluding initial shipping cost). We will provide a refund back to your method of payment at purchase.